Refund & Return Policy

We want you to love your shopping experience at Zentavelle Mart. If you’re not completely satisfied, we’re here to help.

✅ Returns
You can request a return within 3 days of receiving your order.

Items must be unused, in original packaging, and in the same condition as received.

Certain products (such as personal care items, undergarments, or sale items) may not be eligible for returns.

✅ Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days to your original payment method.

Shipping costs are non-refundable.

✅ Exchanges
If you received a defective or wrong item, we’ll replace it at no extra cost.

📞 Contact for Returns
To start a return, please contact us:

📱 Phone / WhatsApp: 0304-7040941
📧 Email: zentavelle@gmail.com
🏪 Store Name: Zentavelle Mart